Membership FAQs

  1. What types of Membership are available?

Membership Category

One Year Price

Two Year Price

Individual

$80

$144

Individual Concession*

$72

$130

Household ‡

$144

$260

Household Concession ‡*

$130

$233

 

* Eligible forms of concession include:

  • Centrelink issued Pensioner Concession cardholders
  • Holders of Seniors cards issued by any Australian State or Territory government
  • Veterans’ Affairs cardholders
  • Full time secondary or tertiary student cards (e.g. NSW Senior Secondary Student Concession Card or interstate equivalent; NSW Tertiary Student Concession Card  or interstate equivalent; or the International Student Identity Card)
  • Centrelink issued: Health Care Card (HCC)
  • Residents who live 100 kilometres or more away from the Greater Sydney region

 ‘Household’ means any two individuals in the same household.

  1. What about Family memberships?

Each membership category (Individual and Household) includes up to four children aged up to and including 15 years.  This means that the children do not have to be directly related to the member, e.g. a grandparent can join on an Individual membership and elect up to four grandchildren to bring along. Alternately a couple may join and include their two children and nieces/nephews as well.

Admission fees at Sydney Living Museums (SLM) historic houses and museums or events for all other children will need to be paid for separately.

  1. Does the inclusion of up to four kids with each membership category include entry to school holiday programs?

Children attached to an SLM membership will be eligible for a member rate for school holiday programs. This will be advertised online.

  1. Who is eligible for a concession rate?

Concession rate applies to any valid NSW government concession card or student card from a tertiary or state institution.  Residents living 100 kilometres or more away from the Greater Sydney region qualify for concession rates.

Concession cards must be provided at the time of purchase. Should the member not be able to provide proof at the time of purchase or the membership purchase is taking place over the phone or online, proof will be required when next entering a museum or attending an event.

Eligible forms of concession include:

  • Centrelink issued Pensioner Concession cardholders
  • Holders of Seniors cards issued by any Australian State or Territory government
  • Veterans’ Affairs cardholders
  • Full time secondary or tertiary student cards (e.g. NSW Senior Secondary Student Concession Card or interstate equivalent; NSW Tertiary Student Concession Card  or interstate equivalent; or the International Student Identity Card)
  • Centrelink issued: Health Care Card (HCC)
  • Residents who live 100 kilometres or more away from the Greater Sydney region
  1. If one person in a Household membership is eligible for a concession rate, but the other is not, which rate applies?

The concession rate applies.

  1. What are the benefits of membership?

  • Free admission across SLM museums and historic houses during normal opening hours
  • Each membership includes up to four children free as attached Child Members (restricted to four per Household and Individual Membership)
  • Access to exclusive member events and offers
  • Discounts across talks, tours and events offered by SLM
  • Priority booking for our most popular events
  • Subscription to our quarterly magazine Unlocked: The Sydney Living Museums Gazette
  • Two free guest passes per year 
  • 10% discount across SLM restaurants, cafes and retail outlets
  1. How can members access their benefits?

Members will receive a Welcome Pack that will be posted within 7-10 days of purchase of membership. This will contain the permanent membership card which will enable access to SLM museums and historic houses.

If membership is purchased at our museums and historic houses a temporary membership card will be provided that can be used to access SLM museums and historic houses until the permanent membership card has been delivered via post.

If membership is purchased online, the email receipt can be used to access SLM museums and historic houses until the permanent membership card has been delivered via post.

  1. Does free entry to SLM museums and historic houses mean I can come as many times as I want?

Yes, as long as it is within the advertised opening hours of the museum or historic house.

  1. Will a visitor receive a refund of their museum admission fee if they purchase membership as they are leaving the museum?

Yes. A person who has purchased a membership is eligible for a refund of:

  • The admission price to SLM museums and historic houses paid by that person on the same day as the membership purchase
  • The amount of any member discount on SLM Box Office or retail purchases made on the same day as the Membership purchase

A refund for the amount of entry paid on that day will be processed for each person buying a membership. The refund will not apply to members of the group who have not purchased membership. The refund will not be available in conjunction with any other entry offers. Receipts for box office, retail or admission purchases must be presented at the time of the Membership purchase to receive a refund. There is no refund for purchases at SLM restaurants or cafes.

  1. Does free entry to exhibitions include launches?

Exhibition launches are invitation only. We will endeavour to bring exhibition previews to members free of charge or at a reasonable price where possible.

  1. What is the discount for members for SLM programs?

The discount for programs varies depending on the type of event. Member prices are advertised online.

  1. When can the member start using the discount?

The discount is valid on any SLM products (including Box Office) purchased once the membership has been paid for. The discount will also extend to any items bought in the same transaction as the membership purchase.

  1. Does the retail and hospitality discount apply to sales or special offers? i.e. if a 10% sale is on do members get a further 10%?

No. The discount cannot be used in conjunction with any other offer.

  1. Does the hospitality discount apply to take away purchases?

Yes.

  1. Will the hospitality discount apply to catered events or large group bookings?

The hospitality member discount is available for groups of 6 people or less, where there is at least one member present. The discount will be applied to the total bill and will not apply to split transactions.

  1. How will members be able to buy tickets first?

Members will be provided access to tickets for large and popular events before they go on sale to the public. Such offers will be advertised on the SLM website and members will be notified via email. Members wishing to purchase tickets in the pre-release period can do so via the SLM website and by calling Box Office on ph: 02 8239 2211.

  1. When will members receive their first copy of Unlocked?

The latest issue will be included in a Welcome Pack that will be posted along with the permanent membership card within 7-10 days of purchase of membership.

  1. How will members receive the two free guest passes per year?

The two free guest passes will be included in a Welcome Pack that will be posted along with the permanent membership card within 7-10 days of purchase of membership.

  1. Who can use the two free guest passes per year? Does the member have to be present for the guest passes to be eligible?

The guest passes can be gifted to a person(s) of the members’ choice and can be used at any time as long as it is before the expiry date detailed on the pass. The member does not have to be present for these gift passes to be used. Two new guest passes will be issued on renewal.

  1. What do the funds from the SLM Membership program support?

Funds raised from the SLM membership program go towards supporting the important work of SLM in preserving 12 of the state’s most significant heritage properties. This includes the physical restoration and preservation of the sites, the maintenance and acquisition of our collections and the public programs and activities that make the sites accessible.