Membership FAQs

1. What types of membership are available?

Membership Category

One Year Price

Two Year Price

Individual

$80

$144

Individual Concession

$72

$130

Individual Beyond Sydney

$72

$130

Duo

$144

$260

Duo Concession

$130

$233

Duo Beyond Sydney

$130

$233

  • All prices are GST inclusive and apply to Memberships purchased during the 2014/15 financial year.

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2. What about Family memberships?

Each membership category (Individual & Duo) includes up to 4 children aged up to and including 15 years.  This means that the children do not have to be directly related to the member, e.g. a grandparent can join on an Individual membership and elect up to four grandchildren to bring along. Alternately a couple may join and nominate their two children and elect their nieces/nephews as well.

All other children will need to be paid for separately, i.e. on the day of visiting or at the event.

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3. How will we record the details of children attached to SLM Memberships?

In order to record and store the details of children attached to memberships we need to verify we have the consent of the parents or guardians of those children. All new members will be sent a form (included in the Welcome Pack) on which to record the details – name and age of each child as well as the authorising signature of their parent or legal guardian. They will also be able to provide their consent via the online form.

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4. How will the information pertaining to children attached to memberships be used?

This information will be used to issue individual membership cards to each child. In addition SLM may in future send personalised age appropriate information packs about our properties and the stories related to them. It will be a fun and interesting way for kids to learn more about our properties. Any additional information will be addressed to the primary member and it will be at the discretion of the member/parent as to whether this information is passed on to the child.

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5. Do Duo membership holders need to reside at the same address?

No, Duo can incorporate any two individuals although one will need to be nominated as the primary contact. This means that two friends residing at different addresses can join and can nominate up to 4 children be included with the Duo membership. Contact details are required for both members.

Both members will receive emails and written correspondence.

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6. Who is eligible for a concession rate?

Concession rate applies to any valid NSW government concession card or student card from a tertiary or state institution.  Holders of concession cards or student cards from interstate or overseas qualify for concession rates as they are included in the definition of ‘Beyond Sydney’. 

Concession cards should be provided at the time of purchase. Should the member not be able to provide proof at the time of purchase or the membership purchase is taking place over the phone or online, we advise that proof may be required when next entering a museum or attending an event.

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7. Who is eligible for a Beyond Sydney rate?

‘Beyond Sydney’ refers to 100km or more away from Greater Sydney region.  Proof of address is required.

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8. If one person in a Duo membership is eligible for a concession or Beyond Sydney rate, but the other is not, which rate applies?

The concession/Beyond Sydney rate applies.

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9. What are the benefits of membership?

  • Unlimited admission for the member to SLM museums.
  • The option of adding up to 4 children as attached Child Members (restricted to 4 per Duo Membership).
  • Access to Member exclusive offers, including exhibition previews, behind-the scenes tours, private viewings and special offers at our shops, restaurants and cafes.
  • Member’s discounted prices to SLM programs, talks, tours, concerts and events where offered by SLM.
  • 10% discount on SLM retail and merchandise.
  • 10% discount at restaurants and cafes – Hyde Park Barracks Café, The Governors Bar & Dining at Museum of Sydney, Elizabeth Farm Tearooms and Vaucluse House Tearooms.
  • Opportunity to buy tickets to popular events first.
  • Subscription to quarterly magazine Unlocked: The Sydney Living Museums Gazette.
  • Subscription to the Events calendar and the monthly eNews, and
  • Two free guest passes per year.

At time of joining, members are required to tick the box to agree to receive the monthly eNews.

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10. How can members access their benefits?

Members who purchase a membership at our museums will receive a temporary membership card which will expire 14 days after issue and can be used to access properties until the permanent membership card has been delivered.

Members who sign up online or via phone will receive an email receipt that can be used to access properties until the permanent membership card has been delivered.

Members will receive their permanent membership card, which will enable them to access SLM properties and exhibitions, within 7-10 working days of purchase of membership.

Members will also receive an email asking them to verify their account details and login information. This will be automatically sent once the payment is processed by the CRM. Once their login is confirmed members will be able to login at any time to our website and access discounts at box office and edit their information. Retail discounts will only be available in store.

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11. Does the inclusion of up to 4 kids with each membership category include entry to school holiday programs?

Children attached to an adult membership will be eligible for a member rate for school holiday programs. This will be advertised online and in the Events Calendar.

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12. Does unlimited access to exhibitions and properties mean I can come as many times as I want?

Yes, as long as it is within the advertised opening hours of the museum.

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13. Will a visitor receive a refund of their museum admission fee if they purchase membership as they are leaving the museum?

Yes, a refund for the amount of entry paid on that day will be processed for each person buying a membership. The refund will not apply to members of the group who have not purchased membership. The refund will not be available in conjunction with any other entry offers.

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14. Does free entry to exhibitions include launches?

Exhibition launches are invitation only, we will endeavour to bring exhibition previews to members free of charge or at a reasonable price.

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15. What is the discount for members for SLM programs?

The discount for programs varies depending on the type of event. Members’ prices are advertised online and in our Events Calendar.

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16. Do members who join at an event receive a refund for the value of the Member discount for that event?

Members who join at an event are eligible for a refund for the value of the Member discount for that event if this incentive is advertised at that event. Where no particular incentive is in place the discount is only eligible from the day the Membership is purchased, so unless the ticket to the event was purchased on the same day a refund for the value of the discount cannot be provided.

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17. When can the member start using the discount?

The discount is valid on any SLM products (including box office) purchased once the membership has been paid for. The discount will also extend to any items bought in the same transaction as the membership purchase.

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18. Will a refund for the amount of the discount be provided if the membership is purchased on the same day?

i.e. if a visitor buys entry and a number of tickets for SLM programs and on exiting the property decides to purchase a membership. Should the refund for the entry fee also include a refund for the discount value on the SLM programs tickets?

The discount is valid on any SLM products (including box office) purchased once the Membership has been paid for. The discount will also extend to any items bought in the same transaction as the Membership purchase.

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19. Does the retail and hospitality discount apply to sales or special offers? i.e. if a 10% sale is on do members get a further 10%?

No. The discount cannot be used in conjunction with any other offer.

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20. Does the hospitality discount apply to take away purchases?

Yes.

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21. Will the hospitality discount apply to catered events or large group bookings?

The hospitality discount does not apply on group bookings of more than 6 people.

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22. How will members be able to buy tickets first?

Members will be provided access to tickets for large and popular events before they go on sale to the public. This will be facilitated through their online log-in. Members who want to purchase tickets in the pre-release period at the front of house will be able to do so once their membership has been verified.

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23. When will the members receive their first copy of Unlocked?

The latest issue will be included in a Welcome Pack that will be posted along with the permanent membership card within 7-10 days of purchase of membership.

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24. How will the members receive the two free guest passes per year?

The two free guest passes will be posted along with the permanent membership card within 7-10 working days of purchase of membership.

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25. Who can use the two free guest passes per year? Does the member have to be present for the guest passes to be eligible?

The guest passes can be gifted to a person(s) of the member's choice and can be used at any time as long as it is before the expiry date detailed on the pass. The member does not have to be present for these gift passes to be used.

Two new guest passes will be issued on renewal.

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26. What do the funds from the SLM Membership program support?

Funds raised from the SLM Membership program go towards supporting the important work of SLM in preserving 12 of the state’s most significant heritage properties. This includes the physical restoration and preservation of the sites; the maintenance and acquisition of our collections; and the public programs and activities that make the sites accessible.

Members will be updated regularly on the value of their support through Unlocked and the SLM website.

In addition to the membership fee, joining members are also encouraged to making a further donation, this can be done on the membership application form, online or at front-of-house.

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