Terms & Conditions for Membership

General

  1. ‘Membership’ or ‘Member’ includes ‘Individual’ Members, ‘Duo’ Members, attached ‘Child Members’ and ‘Complimentary Members’. 
  2. Unless otherwise stated, Membership commences on the date of purchase or issuance and is valid during the period up to and including the date of expiry. 
  3. Memberships are non-refundable and cannot be paid on a pro-rata basis for part of a year.
  4. Two year Membership can only be purchased at the time of joining or renewing.

Membership Benefits

  1. Individual or Duo Membership grants a listed Member the following benefits:
  • unlimited admission during normal opening hours to SLM museums and exhibitions at SLM museums;
  • a 10% discount on non-sale retail items at SLM shops;
  • a 10% discount at SLM restaurants and cafes (for up to 6 persons per visit);
  • 2 guest passes per year (4 for a Duo);
  • a subscription to SLM’s quarterly Unlocked magazine;
  • the option of adding up to 4 children as attached Child Members (restricted to 4 per Duo Membership);
  • access to monthly Member exclusive offers;
  • and access to other offers and promotions for SLM events, programs or other activities that SLM may offer at its discretion from time to time.
  1. Complimentary Membership grants a Member the following benefits:
  • unlimited admission during normal opening hours to SLM museums and exhibitions at SLM museums for the Member, another adult and up to four children;
  • a 10% discount on non-sale retail items at SLM shops;
  • a 10% discount at SLM restaurants and cafes (for up to 6 persons per visit);
  • 2 guest passes per year; a subscription to SLM’s quarterlyUnlocked magazine;
  • access to monthly Member exclusive offers;
  • and access to other offers and promotions for SLM events, programs or other activities that SLM may offer at its discretion from time to time.
  1. An attached Child Membership grants a Child Member the following benefits:
  • unlimited admission to SLM museums and exhibitions at SLM museums;
  • a 10% discount on non-sale retail items at SLM shops;
  • a 10% discount at SLM restaurants and cafes (for up to 6 persons per visit);
  • access to monthly Member exclusive offers;
  • and access to other offers and promotions for SLM events, programs or other activities that SLM may offer at its discretion from time to time.

Concession/Beyond Sydney

  1. To be eligible for the concession price, suitable and valid identification must be shown upon request at the point of sale or when using a Membership card for admission or discounts.
  2. To be eligible for the ‘Beyond Sydney’ price a person must live 100 kilometres or more from the Greater Sydney region as defined by SLM. Proof of address is required.

Attached Child Membership

  1. A child is a person aged up to and including 15 years of age. 
  2. Child Memberships can only be transferred or changed at the time of renewal and are only valid while the Membership to which they are attached remains valid.

Complimentary Membership

  1. SLM may issue Complimentary Memberships to staff, volunteers and other persons in accordance with the SLM Members Program Policy.
  2. Complimentary Memberships may be issued on a temporary basis for a period of 3 months.
  3. SLM may cancel a Complimentary Membership at any time at its sole discretion.

Guest Pass

  1. A guest pass is not a Membership and entitles the holder to one admission to a SLM property during normal opening hours prior to the expiry date. Guest passes are not valid for SLM events, programs or activities. Guest passes are not available for corporate use and are not to be on-sold in any circumstances.

Conditions

  1. The right is reserved to cancel a Membership without a refund following a breach of these Terms and Conditions.
  2. Membership cards and their benefits are non-transferable.
  3. A Membership is solely for the recreational enjoyment at SLM museums and cannot be used for entry to any SLM commercial activity.
  4. Membership benefits and discounts do not apply to SLM programs, events or other activities except where expressly stated.
  5. Member discounts, offers or promotions cannot to be used in conjunction with any other SLM discounts, offers or promotions.
  6. A Member must abide at all times with any applicable SLM ticket or venue terms and conditions.
  7. Members are responsible for ensuring the details of their Membership, including the details of attached Child Members, are correct at all times.
  8. To gain entry to a SLM property a Member must present a valid Membership card to the SLM admission staff or another official form of identification. Only the person listed on a SLM Membership card may use it.
  9. Free entry to exhibitions does not include exhibition launches.
  10. Reproduction of a Membership card in any form is strictly prohibited. If a Membership card is lost a $5 charge per card for issuing a duplicate may apply.
  11. SLM may at any time revise these Terms and Conditions, including Membership benefits by updating this notice. Members are bound by any such revisions.

Discounts and refunds

  1. A person who has purchased a Membership is eligible for a refund from their Membership price of:
  • the admission price to SLM properties paid by that person on the same day as the Membership purchase;
  • the amount of any Member discount on SLM box office or retail purchases made on the same day as the Membership purchase, and
  • the amount of the Member discount for a SLM event where SLM has advertised an offer to that effect in relation to that event.
Only one admission price per property can be discounted from each Membership purchased. Receipts for box office, retail or admission purchases must be presented at the time of the Membership purchase to receive a refund. There is no refund for purchases at SLM restaurants or cafes.

Privacy

  1. SLM collects and manages the personal information of Members and other persons in accordance with the privacy law. Personal information provided will only be used for SLM purposes, such as the administration of Memberships, the provision of Membership benefits and planning research and marketing of the Membership program. Please see SLM’s Privacy Statement for further information.