Membership FAQs

Membership Types

Membership Category

One Year Price

Two Year Price

Individual

$80

$144

Individual Concession

$72

$130

Household 

$144

$260

Household Concession 

$130

$233

Individual Membership provides membership for a single adult and up to four children.

Household Membership provides membership for two adults at one address and up to four children in total.

Concessions are offered for both Individual and Household memberships.

Eligible forms of concession include:

  • Centrelink issued Pensioner Concession cardholders
  • Holders of Seniors cards issued by any Australian State or Territory government
  • Veterans’ Affairs cardholders
  • Full time secondary or tertiary student cards (e.g. NSW Senior Secondary Student Concession Card or interstate equivalent; NSW Tertiary Student Concession Card  or interstate equivalent; or the International Student Identity Card)
  • Centrelink issued: Health Care Card (HCC)
  • Residents who live 100 kilometres or more away from the Greater Sydney region

Concession cards must be provided at the time of purchase. Should the member not be able to provide proof at the time of purchase or the membership purchase is taking place over the phone or online, proof will be required when next entering a museum or attending an event.

If one person in a Household membership is eligible for a concession rate, but the other is not, which rate applies?

The concession rate applies.

I’m a member; do my children get free entry?

We think it’s important that children enjoy access to museums, so every SLM membership includes free entry for up to four children aged 15 years and under. Accompanied by the member, children enjoy free museum entry to SLM museums and member prices on SLM events and programs.

Child members do not receive or need a membership card and they do not have to be related to the member.

Where there are more than four children per membership, an admission fee will apply for the additional children visiting the museums. Additional children are to be paid for separately on the day of visiting.

Free entry doesn’t include event or programs. However, the member price will apply.

Child memberships are only valid while the membership to which they are associated remains valid.

If you have a Household membership, the rule applied to the membership not to each member. So the maximum number of children to access free entry is four not eight.

Member Benefits

  • Free Entry: Visit our 12 museums and historic houses with year-round access.
  • Exhibitions: See our unique and engaging exhibitions for free.
  • Exclusive Events: Join our experts for behind-the-scenes talks, tours and more.
  • Presale Tickets: Opportunity to buy tickets to our signature events first.
  • Sydney Open presale: Members receive exclusive presale access to our annual Sydney Open event.
  • Guest Passes: Receive two museum entry passes to share with friends or family.
  • Member Discounts: Enjoy member discounts across our seasonal program of events.
  • Children go free: Up to four children (aged 15 years or younger) are associated with every membership. Accompanied by the member, children enjoy free museum entry and member prices on events
  • Members’ Magazine: Enjoy a subscription to Unlocked, our award winning quarterly magazine.
  • Museums Discovery Centre: Free entry for Sydney Living Museums members year round.
  • Reciprocal Benefits: Enjoy a range of benefits and offers from our friends. Find out more.
  • Shop & Dine: 10% discount at our shops and restaurants.

When does my membership begin?

Membership begins on the date of purchase and runs for 365 days inclusive. If a one year membership is purchased on 1 January, it will expire on 31 December.

If you purchased your membership at our museums, you’ll be provided with a temporary membership card to use until your official membership card arrives in the post.

Members who have purchased a membership online can use their email receipt as proof of membership until their permanent membership card has been delivered.

Every member will receive a membership pack that will be posted within 7-10 business days of purchase. This will contain the official membership card which on presentation to a SLM museum provides free entry.

Does free entry to SLM museums mean I can come as many times as I want?

Yes, as long as it is within the advertised opening hours of the museum and a valid membership card is presented to museum staff.

If I visit a museum and then decide to join as a member before I leave will my entry fee be refunded?

Yes. The entry fee to a SLM museum will be deducted from the membership price when purchased on the same day.

The refund will not be available in conjunction with any other entry offers. Admission receipts must be presented at the time of the membership purchase to receive a refund. There is no refund for purchases at SLM restaurants or cafes.

Can I buy a Gift Membership?

Yes. You can purchase a Gift Membership online or in person at our museums. You can choose to have the Gift Membership posted directly to the gift recipient or yourself. Gift memberships arrive in special gift packaging. 

Does free entry to exhibitions include launches?

No. Exhibition launches are invitation only. We will endeavour to bring exhibition previews to members free of charge or at a reasonable price where possible.

How do I access member prices on events?

When booking online you’ll need to have your membership number. This is located on your member card or welcome email. If you have joined in person you won’t have a membership number immediately and will need to contact Bookings at bookings@slm.com.au or 8239 2211 to book into events at the member price.

What is the discount for members at SLM events?

The discount for programs and events varies depending on the type of event. Member prices are advertised online.

How do I access the online SLM Shop member discount?

When purchasing retail products from the online SLM Shop, you’ll need to use a discount code. This code is different from your member number and is provided in your welcome letter.

If you do not have this code, please contact membership@slm.com.au or call 8072 4515.

Does the retail and hospitality discount apply to sales or special offers?

No. The discount cannot be used in conjunction with any other offer.

Does the hospitality discount apply to take away purchases?

Yes.

Will the hospitality discount apply to catered events or large group bookings?

The hospitality member discount is available for groups of 6 people or less, where there is at least one member present. The discount will be applied to the total bill and will not apply to split transactions.

How do I access member presale tickets first?

For special and popular events, members are provided with access to tickets before they go on sale to the public. Members will be notified via email.

Members wishing to purchase tickets in the pre-release period can do so via the SLM website and by calling Bookings on 02 8239 2211.

When will I receive my first copy of Unlocked magazine?

The latest issue will be included in a Welcome Pack that will be posted along with your official membership card within 7-10 business days of purchase of your membership. Unlocked is a seasonal quarterly magazine and you will receive four issues throughout the year.

What are guest passes?

Guest Passes provide a single entry to a SLM museum, which you can give to your friends or family. They will be included in the member pack that will be posted along with the official membership card.

Each Guest Pass is valid for one visit only and must be used before the expiry date, on the back.

Guest Passes can be given to a person(s) of the member’s choice.

The member does not have to be present for these Guest Passes to be used.

Two new Guest Passes will be issued on renewal.

A Guest Pass is not a membership.

Guest Passes are not valid for SLM events, programs or activities.

When will I receive my membership card?

Each new and renewing member will receive a member pack to their postal address containing their official membership card, two guest passes per member, per year and the latest issue of Unlocked magazine.

Member packs are posted within 7 – 10 business days, so arrival dates will be following this.

Members are required to show their membership card to gain free entry to SLM museums for themselves and up to four children.

If you purchased your membership at our museums, you’ll be provided with a temporary membership card to use until your official membership card arrives in the post.

Members who have purchased a membership online can use their email receipt as proof of membership until their permanent membership card has been delivered.

Where do I collect my tote bag?

Every member is entitled to a member’s tote bag, which you can collect from our museums. Simply ask one of our friendly museum staff about this and don’t forget to bring your membership card with you.

How do I find out about upcoming events?

All members with an email address will receive a monthly member e-News that includes information about upcoming events, exhibitions, news and offers. You can find out more about events here.

The SLM website contains the most up to date information on events, talks, tours, programs and news.

Each issue of Unlocked magazine includes an events listing, so members without an email don’t miss out!

How can members book into events or programs?

Members can book via phone or by calling Bookings on 02 8239 2211.

Members can also book online. Enter your membership number (located on your card) to secure the member ticket.

What happens if I lose my card?

If you have lost your membership card please contact the Membership Office via phone: 02 8072 4515 or email: membership@slm.com.au

Are membership cards transferable?

Membership cards and their benefits are non-transferable. Only the member named on the card (plus up to four children) can access member benefits.

Log into your membership account:

You can log into your membership record to update your contact details and renew your membership. To log in click here

If you don’t have or have forgotten your password use the 'Forgotten My Password' function and enter your email address to reset your password.

If you have trouble logging in, simply contact the Membership Office on 8072 4515 or membership@slm.com.au for assistance.

How will I know when my membership expires?

Before and after your membership expires you will receive an email notification with instructions on how to renew.

Your membership card will have an expiry data printed on your card. If your card does not have an expiry date please contact the Membership Office.

How do I renew my membership?

To renew your membership you can follow the link and instruction provided in your renewal notice that will be emailed to you.

You can also renew in person at any of our museums or log into your membership account online or contact the Membership Office to renew over the phone on 8072 4515.

Can I make an additional donation as a member?

Yes. We value our members and the support they bring to SLM.  If you would like to further support our heritage conservation work, consider becoming a Heritage Housekeeper or a member of the Governors’ Circle.  Your gifts make a powerful difference and ensure that our heritage sites will remain for generations to come.

You can donate online at slm.is/foundation or in person at any of our museums.

How does membership support SLM?

Funds raised from the SLM membership program go towards supporting the important work of SLM in preserving 12 of the state’s most significant heritage properties. This includes the physical restoration and preservation of the sites, the maintenance and acquisition of our collections and the public programs and activities that make the sites accessible.