Membership FAQs

Membership Types

Member: provides membership for one adult and up to four children.

Member + One: provides membership for two adults (the member and one extra adult) and up to four children. The extra adult can be a different person with each visit, making this a flexible membership option for those wishing to share their museum experience with others.

All membership levels include free entry to SLM museums, historic houses and exhibitions for up to four children (aged 15 years or younger) when accompanied by the member.

Your membership type is identified on your membership card, receipt and welcome letter.

Why do you recommend Member + One as the flexible choice?

Member + One is the perfect choice for families or those looking to share their museum experience with others. You can bring your favourite person every time, or a different person with each visit.

You’ll be issued with one member card that allows entry for the card-holder (the member) and one extra adult.

With a Member + One card you can take your loved-one to Vaucluse House, then explore the rustic charm of Elizabeth Farm, or impress your neighbour with a visit to Rose Seidler House, one of Australia's finest examples of mid-20th century modern domestic architecture. You choose your +One!

Have the membership types changed?

Yes. We have launched a simplified membership structure that provides greater flexibility. If you currently have an Individual or Household membership you retain all the existing benefits of your membership until it expires. When you renew you can select from the new membership types.

Individual membership provided membership for one adult and up to four children.

Household membership provided membership for two named adults at one address and up to four children.

When does my membership begin?

Membership begins on the date of purchase and is valid for 12 months.

If you purchased your membership in person at an SLM museum, you’ll be issued with a temporary membership card to use while you wait for your official membership card to arrive in the post.

Members who have purchased a membership online should use their email receipt as proof of membership until their official membership card has been delivered.

Every member will receive a membership pack containing their membership card.

How many people does my membership include for free museum entry?

Member admits one adult and up to four children.

Member + One admits two adults (the member and another adult) and up to four children.

All membership levels include free entry to SLM museums, historic houses and exhibitions for up to four children (aged 15 years or younger) when accompanied by the member.

Your membership type is identified on your membership card, receipt and welcome letter.

How does Auto Renewal work?

Auto Renewal is a secure, simple and time-saving way to renew your membership annually using your credit card. Simply choose your preferred membership level with Auto Renewal, and when your membership is ready for renewal you’ll be notified via email about your upcoming payment, which will be processed automatically.

If you wish to cancel your automatic renewal payment or change your membership level, please contact the Membership Office at least 10 days in advance of the payment due date.

How do I book tickets?

Members enjoy discounted tickets to all SLM events and free entry to our museums. Events are notified online and in regular member eNews. Bookings can be made online or over the phone via the Bookings Office on 02 8239 2211.

When booking tickets online you will need to Login. If you have a membership your discount will be applied after you have logged in. If you have not previously created an online password, or have forgotten your password, please use the Forgotten Password function. Do not register a new account as this will not be linked to your membership account.

How do I Login?

To Login, you’ll need to enter your email and password. If you have not previously created an online password, or have forgotten your password, please use the Forgotten Password function. Do not register a new account as this will not be linked to your membership.

Under Account Information you will be able to update your contact details including postal address, phone and email.

If you have any difficulty logging in, it could be that your membership is registered under a different email. Please contact the Membership or Bookings Office for assistance.

How do I access member pre-sale tickets?

For special and popular events, members receive access to tickets before they go on sale to the public. Members will be notified of upcoming events via email. Members wishing to purchase tickets in the pre-release period can do so via the SLM website or by calling the Bookings Office on 02 8239 2211.

Can I upgrade my museum entry to a membership and pay the difference?

Yes. If you upgrade to a membership on the day of your visit to any of our museums, the entry fee will be deducted from the membership price. Just let our museum staff know you’re interested in membership.

Will I receive member discounts on retail and hospitality?

Members enjoy a 10% discount on retail and hospitality purchases. The discount cannot be used in conjunction with any other offer.

The hospitality discount is available for groups of 6 people or fewer, that include at least one member. The discount will be applied to the total bill and will not apply to split transactions.

When shopping via the SLM Online Shop you will need to enter a membership Discount Code that was provided to you in your welcome email and letter. The SLM Online Shop uses a separate system to our membership and ticketing system, so you may need to create a new account when purchasing items online. 

When shopping in person, simply show your membership card or proof of membership.

What happens if I lose my membership card?

If you lose your membership card, please contact the Membership Office to arrange a replacement card. Email membership@slm.com.au or call 02 8072 4515.

How do I renew my membership?

When your membership is due for renewal you will be notified via email with instructions on how to renew online. You can also renew in person at any SLM museum or over the phone through the Membership Office on 02 8072 4515.

Can I cancel my membership?

SLM memberships are non-refundable.

Can I lend my membership card to someone else?

Members provide vital financial support to SLM, so we ask that you don’t lend your card to non-members.

If you would like the flexibility of sharing the museum experience with others, the Member + One option will be perfect for you.

Do you offer Gift Memberships?

Yes! A Gift Membership makes a unique gift that provides year-round benefits.

When you purchase a Gift Membership online you will be asked to provide the recipient’s name and, if desired, a personal message. The Gift Membership confirmation will be emailed only to you (the purchaser), but is designed for you to forward to the gift recipient as an email; it can also be printed out if you prefer. The email will contain information on how the recipient can redeem their membership online or over the phone.

The membership will not commence until it is redeemed by the recipient. This allows you to purchase a Gift Membership today but only send it to them on the day when you want to surprise them.

Please note that you will also receive an emailed receipt. This is not the Gift Membership and should not be forwarded to the gift recipient.

How do I redeem my Gift Membership?

The person who gifted you a membership will provide you with a gift membership email that identifies the level of your membership (Member or Member + One), and a redemption code. We have not collected any of your information at this point, so you will need to provide this to us during the redemption process below.

Redeeming a gift membership is just like buying a membership, but you’ll use your redemption code to ‘pay’ for the membership.

To begin, visit the membership purchase page here

Select the membership level you’ve been gifted and progress as though you are going to purchase the membership. This will either be Member or Member + One. Do not select the auto renewal membership level. Select proceed, and check out. 

You’ll now be asked to register your details. This is where you will enter your contact details to enable us to post your membership card to you. Once you have completed this step, you will be returned to your shopping cart. Enter your redemption code in the Gift Membership Redemption box and Redeem, and Process Order to finalise. 

Do you still provide additional guest passes?

Complimentary Member Guest Passes are no longer provided to each member. The Member + One membership level will suit those wanting to bring a guest and share their museum experience.

How does membership support SLM?

Funds raised from SLM membership go towards supporting the important work of SLM in preserving 12 of the state’s most significant heritage properties. This includes the physical restoration and preservation of the sites, the maintenance and acquisition of our collections, and the public-programs and activities that make the sites accessible.

Can I make an additional donation as a member?

Yes. We value our members and the support they offer SLM. You can donate online at slm.is/foundation or in person at any of our museums. Your gifts make a huge difference and ensure that our heritage sites will remain for generations to come.