Membership FAQs

What are the new admission prices across our museums and houses from 1 July?

Hyde Park Barracks
Adult $12
Concession/Child $10
Family $32
Members Free
Under 5 years Free

Susannah Place
Adult $12
Concession/Child $10
Family $32
Members Free
Under 5 years Free

Elizabeth Bay House | Elizabeth Farm | Justice & Police Museum | Meroogal | The Mint | Museum of Sydney | Rose Seidler House | Rouse Hill Estate | Vaucluse House |
Free

How long will the new pricing effective for?
Through the support of the NSW Government, we will provide the opportunity to welcome more people to experience our museums and houses. At this stage, the new pricing will be from 1 July 2022 until 30 June 2023.

Members will continue to receive great benefits year-round:

  • Exclusive member experiences including curator and expert-led tours, behind the scenes access and more
  • Unlimited free entry to Hyde Park Barracks and Susannah Place
  • 20% discount on events* including school holiday programs
  • Member-only previews to exhibitions
  • Pre-sale and priority access to tickets, including Sydney Open
  • Exclusive members’ magazine - Unlocked
  • Regular eNews with exclusive giveaways and offers
  • 10% discount at all our cafes and restaurants
  • 10% discount at all our retail shops and online
  • Partnership Benefits

*Select events excluded. 

Why do you recommend Member + One as the flexible choice?

Member + One is the perfect choice for families or those looking to share their museum experience with others. You can bring your favourite person every time, or a different person with each visit.

You’ll be issued with one member card that allows entry for the card-holder (the member) and one extra adult. With the flexibility to choose who you bring along each time.


When does my membership begin?

Membership begins on the date of purchase and is valid for 12 months. If you are renewing, your membership will carry on from the day your current membership ends or when you renew, if you renew after your expiry date

You will receive a membership pack containing their membership card. Please allow up to 15 business days.

You can use your receipt or welcome email as proof of membership until your official membership card has been delivered. 

You will also receive a welcome email within 24 hours of your membership purchase containing additional information.
 

How many people does my membership include?

Member includes one adult and up to four children.

Member + One includes two adults and up to four children.

Children must be accompanied by the members. Your membership type is identified on your membership card, receipt and welcome letter.


How does Auto Renewal work?

Auto Renewal is a secure, simple and time-saving way to renew your membership annually using your credit card. Simply choose your preferred membership level with Auto Renewal, and when your membership is ready for renewal you’ll be notified via email about your upcoming payment, which will be processed automatically.

If you wish to cancel your automatic renewal payment or change your membership level, please contact the Membership Office at least 10 days in advance of the payment due date.


How do I book tickets?

Members enjoy a 20% discount off a range of our year round programming. Events are notified online and in regular member eNews. Bookings can be made online.

When booking tickets online you will need to Login. If you have a membership your discount will be applied after you have logged in. If you have not previously created an online password, or have forgotten your password, please use the Forgotten Password function (located under the Password field). Do not register a new account as this will not be linked to your membership account.


How do I Login?

To Login, you’ll need to enter your email and password. If you have not previously created an online password, or have forgotten your password, please use the Forgotten Password function. Do not register a new account as this will not be linked to your membership.

Under Account Information you will be able to update your contact details including postal address, phone and email.

If you have any difficulty logging in, it could be that your membership is registered under a different email. Please email us at membership@slm.com.au

How do I access member pre-sale tickets?
For special and popular events, members receive access to tickets before they go on sale to the public. Members will be notified of upcoming events via members eNews..


Can I upgrade my museum entry to a membership and pay the difference?

Yes. You can upgrade to a membership on the day of your visit to any of our museums, the entry fee will be deducted from the membership price.  See our museum staff for assistance.
 

How do I receive the member discounts on retail and cafes and restaurants?

Members enjoy a 10% discount in our cafes and restaurants and our retail shops by showing their active membership. The discount cannot be used in conjunction with any other offer.

The cafes and restaurants discount is available for groups of 6 people or fewer, that include at least one member. The discount will be applied to the total bill and will not apply to split transactions. Membership needs to be valid.

When shopping via the SLM Online Shop use the membership discount code that was provided in your welcome email and letter. It is also listed in your members enews. The SLM Online Shop uses a separate system to our membership and ticketing system, so you may need to create a new account when purchasing items online for the first time.

When shopping in person, simply show proof of membership.


What happens if I lose my membership card?

If you lose your membership card, please contact the Membership Office to arrange a replacement card email membership@slm.com.au. 


How do I renew my membership?

When your membership is due for renewal you will be notified via email with instructions on how to renew online.


Can I cancel my membership?

SLM Memberships are non-refundable.


Can I lend my membership card to someone else?

No.

If you would like the flexibility of sharing the museum experience with others, the Member + One option will be perfect for you.


Do you offer Gift Memberships?

Yes. A Gift Membership makes a unique gift that provides year-round benefits.

When you purchase a Gift Membership online you will be asked to provide the recipient’s name and, if desired, a personal message. The Gift Membership confirmation will be emailed only to you (the purchaser) but is designed for you to forward to the gift recipient as an email; it can also be printed out if you prefer. The email will contain information on how the recipient can redeem their membership online or over the phone.

The membership will not commence until it is redeemed by the recipient. This allows you to purchase a Gift Membership today but only send it to them on the day when you want to surprise them.

Please note that you will also receive an emailed receipt. This is not the Gift Membership and should not be forwarded to the gift recipient.


How do I redeem my Gift Membership?

The person who gifted you a membership will provide you with a gift membership email that identifies the level of your membership (Member or Member + One), and a redemption code. We have not collected any of your information at this point, so you will need to provide this to us during the redemption process below.

Redeeming a gift membership is just like buying a membership, but you’ll use your redemption code to ‘pay’ for the membership.

To begin, visit the membership purchase page here

Select the membership level you’ve been gifted and progress as though you are going to purchase the membership. This will either be Member or Member + One. Do not select the auto renewal membership level. Select proceed and check out. 

You’ll now be asked to register your details. This is where you will enter your contact details to enable us to post your membership card to you. Once you have completed this step, you will be returned to your shopping cart. Enter your redemption code in the Gift Membership Redemption box and Redeem, and Process Order to finalise. 


Do you still provide additional guest passes?

Complimentary Member Guest Passes are no longer provided to each member. The Member + One membership level will suit those wanting to bring a guest and share their museum experience.


How does membership support SLM?

Funds raised from SLM memberships o towards supporting the important work of SLM in preserving 12 of the state’s most significant heritage properties. This includes the physical restoration and preservation of the sites, the maintenance and acquisition of our collections, and the public-programs and activities that make the sites accessible.


Can I make an additional donation as a member?

Yes. We value our members and the support they offer SLM. You can donate online at slm.is/foundation or in person at any of our museums. Your gifts make a huge difference and ensure that our heritage sites will remain for generations to come..

 

Not a Member?

Enjoy exclusive experiences and events, 20% off public programs plus 10% off at our shops and cafes.

Join now