FAQs

About the event

What is Sydney Open?

Presented by Sydney Living Museums (SLM), Sydney Open unlocks the doors to some of the city’s most important, inspiring and intriguing buildings and spaces. From the Sydney CBD to Redfern and Eveleigh, step inside over 60 buildings and explore their architecture, history, and heritage, and discover their many stories.

When is Sydney Open?

Sydney Open happens once a year - don’t miss out!

Sydney Open Pass holders go behind the scenes at over 40 buildings on Sunday 5 November 2017.

Focus Tours are held on Saturday 4 November 2017.

What is a Sydney Open Pass?

The Sydney Open Pass is your key to the city, offering privileged access to over 40 buildings and spaces throughout the CBD, Central, Redfern and Eveleigh.

Most Sydney Open Pass buildings and spaces open from 10am (first entry) to 4pm (last entry) on Sunday 5 November. Some are only open for part of the day, so check individual building pages for details – paying special attention to last entry times.

What are Focus Tours?

Held on Saturday 4 November, Focus Tours are behind-the-scenes guided tours. From the QVB Dome, St James Tunnels or bell tower of St James’ Church, to the restored Georgian townhouses of Dawes Point, these specially curated Focus Tours with expert guides will extend your Sydney Open experience and deepen your understanding of our city.

Can I book a Focus Tour separately?

Yes, this year Focus Tours can be booked separately to the Sydney Open Pass.  

How many Focus Tours can I book into?

You can book into as many Focus Tours as you can schedule into your day. However you will only be allowed up to two tickets on a single Focus Tour as part of your booking. If you plan to book a ticket across a number of Focus Tours please be mindful of the start and finish times of each tour, noting that some tours require that you arrive up to 15 minutes before the tour is due to start. Plan your Saturday accordingly and allow enough time to travel between Focus Tour sites.

How can I find out more about the Sydney Open program?

This website will be updated regularly in the lead-up to the Sydney Open weekend of 4-5 November 2017. Find information about all the buildings and spaces on the Sydney Open program, including history, maps and transport information, special offers and competitions. And of course, how to buy tickets. 

Follow us on social media to stay in the loop. Follow @sydneyisopen on Instagram and Twitter or follow @sydlivmus on Facebook and don’t forget to tag #sydneyisopen to be part of the conversation.

Download the Sydney Open mobile app, available for Android and iOS. The app is a great way to plan your Sydney Open Pass day (Sunday 5 November): mark your favourite buildings to create a personal itinerary, locate them on the map, set reminders for drop-in talks and tours and get real-time updates about crowds and queues at the venues.

How can I volunteer?

Sydney Open is supported by an amazing group of over 400 volunteers. Get involved or find out more.

 

Tickets

What is the cost?

A Sydney Open Pass gives you access to over 40 buildings and spaces on Sunday 5 November. Ticket options and prices include:

  • Adult Pass, $49
  • Concession Pass, $44
  • Member Pass, $39
  • VIP Pass, $195
  • Individual Membership Bundle, $99 
  • Household Membership Bundle, $198
  • Children 5 and under are free

Tickets for the Focus Tours on Saturday 4 November are all $49.

Please note: Booking fees apply on all ticket transactions.

Please note Terms & Conditions when booking Sydney Open tickets.

How do I purchase tickets?

On Saturday 4 November you will also be able to purchase tickets in person at the Museum of Sydney and Hyde Park Barracks Museum, from 10am-5pm and from Carriageworks (9.30am-1pm). Or on Sunday 5 November from the Museum of Sydney (8am-1pm) and Hyde Park Barracks Museum(9am-12pm) and Carriageworks (9.30am-1pm). 

I’m a Sydney Living Museums Member – how do I purchase tickets?

Purchase your Sydney Open Passes online. Members receive a discounted ticket that allows priority access at some of our most popular buildings. At checkout you will be asked to enter your membership number, which is located on your membership card.

If you have problems making a booking, please contact the Sydney Living Museums Box Office on (02) 8239 2211, Mon-Fri 9.30am-4.30pm.

As a Sydney Living Museums member what benefits will I get on the day?

Priority access to some of the most popular buildings. These include: 50 Martin Place, Abercrombie Building at The University of Sydney, EY Centre, King Street Court Complex and Sydney Masonic Centre.

This year we’ve set aside the Bakehouse cafe and restaurant at the Hyde Park Barracks exclusively for Sydney Living Museums members and their guests. Stop in to refuel with something to eat and drink, relax, recharge (both yourself and your phone), and plan the rest of your day surrounded by historic architecture and heritage.

I purchased a Sydney Open Membership bundle. Will my membership and Sydney Open Pass(es) arrive together?

The membership bundle consists of two separate products sold together at a discounted rate. These include:

  • A Sydney Living Museums Individual 12-month membership and a single Member Sydney Open Pass; or

  • A Sydney Living Museums Household 12-month membership and two Member Sydney Open Passes.

Every Sydney Living Museums membership is processed at our Head Office and will be posted to the address provided, regardless of whether you purchased postage for your Sydney Open pass or not.

Sydney Open Passes are managed separately from memberships and cannot be combined into the same package.

If you purchased postage, your Sydney Open Pass(es) (wristbands) will arrive in their own envelope, separate from the membership.

If you didn’t purchase postage, you can collect your Sydney Open Pass(es) (wristbands), in the lead-up to the event or during the event weekend at the Hyde Park Barracks Museum or the Museum of Sydney. Sydney Open Passes (wristbands) can also be collected during the event weekend from Carriageworks (9.30am-1pm).

What will my Pass/es look like?

Your Sydney Open Pass for Sunday 5 November will be a white wristband for Sydney Living Museum Members, a pink wristband for Adult and Concession Pass holders, and a blue wristband for VIPs. Wear your wristband on the day so our volunteers and guides can recognise you.

If you have booked a Focus Tour, you will receive a Focus Tour ticket, advising you of meeting points.

Where do I pick up my wristbands?

You can collect your wristbands in advance from the Museum of Sydney and Hyde Park Barracks Museum, 10am-5pm daily.  On Sunday 5 November you can collect them from Museum of Sydney from 8am and the Hyde Park Barracks Museum from 9am. Wristbands can also be collected during the event weekend from Carriageworks (from 9.30am-1pm on Saturday 4 November and from 9.30am-1pm on Sunday 5 November).

Focus Tour bookings (for Saturday 4 November) will be confirmed at the time of your purchase and you will be issued with a digital receipt that you should bring with you to the tour. You will also receive an email closer to the event reminding you of any visitor requirements and of your meeting location.

Where can I pick up my tickets on Sunday 5 November?

On Sunday 5 November, three locations will be open for Sydney Open wristband pick-up:

You’ll need to bring your Sydney Open Pass booking reference (either as a printout or on your electronic device) in order to collect your wristband and printed map.

Can I buy a ticket on Sunday 5 November?

There will be a limited number of Sydney Open Passes available on the day for purchase online and at the following locations:

To avoid missing out, however, we recommend you purchase tickets online prior to the Sydney Open weekend.

I haven’t received my wristband, I have lost my wristband, or I can no longer attend. What do I do?

If you have not received or have lost your wristband, contact Sydney Living Museums Box Office prior to the event on (02) 8239 2211 or 1300 448 849 (Mon–Fri, 9.30am-4.30pm).

Unfortunately there are no refunds on Sydney Open purchases, but they are transferable – so if you’ve bought a Pass and can’t attend, make a gift of it to friends or family!

On Sunday 5 November our friendly staff at the Museum of Sydney and Hyde Park Barracks Museum will be there to assist with your inquiries.

I didn’t receive my wristbands in the post – am I eligible for a refund on postage?

If you paid the $5.50 postage fee but have not received your wristbands by 1 November, please contact the Sydney Living Museums Box Office to discuss a refund of the postage fee – by phone 1300 448 849 (Mon-Fri, 9.30am-4.30pm), or email bookings@sydneylivingmuseums.com.au

I missed my Focus Tour – am I eligible for a refund?

There are no refunds on Focus Tour bookings for late arrival. If your tour was cancelled, you’ll receive a full refund after 6 November 2017.

Sydney Open Pass holder info: Sunday 5 November

What level of fitness is required to take part?

Sydney Open is a self-guided experience. You are advised to plan your day according to your interests and level of fitness. Each building and space on the Sydney Open program is unique, with a different form of access and points of interest. For more information about specific sites, we recommend you check the building pages on our website.

Will there be tours or guides?

Many buildings on the program will offer tours and talks throughout the day. We recommend you check the building pages on our website, or on the Sydney Open app, for details and updates closer to the event. Please note that talks and tours on Sunday 5 November are offered on a drop-in basis until they reach capacity. You cannot book these tours, so arrive early to avoid missing out.

Am I allowed to take photos inside the buildings?

Sydney Open is a great opportunity to get some fantastic snaps of Sydney’s unique architecture and design. Most of the Sydney Open buildings and spaces allow photography; however, we recommend you check individual building pages for any restrictions on photography, and refer to your Focus Tour details and guides.

We’d also love to see your photos throughout the weekend. Share them on Instagram, Twitter and Facebook using our official hashtag #sydneyisopen and mention @sydneyisopen and @sydlivmus.

Is there access for people with a disability?

Accessibility icons are displayed on relevant building pages and on the Sydney Open app and printable map. These icons indicate that the site has accessible facilities and an accessible entrance. Additional information can be located on individual building pages under ‘Need to Know’. A couple of buildings and spaces have limited access with specific information about what this access entails.

Due to the nature of the building or space, some Focus Tours require a certain level of mobility or fitness. Please review the ‘Visitor Requirements’ on individual Focus Tour pages to check if the tour suits you before booking.

Holders of a Companion Card are eligible for a free ticket for one companion. Acceptance of a Companion Card does not indicate that an event or venue is accessible. Companion Card holders must refer to the details on the building pages and contact Sydney Living Museums Box Office (1300 448 849) before purchasing a ticket in order to check accessibility and arrange an additional ticket.

Auslan and Braille tours are available at Sydney Town Hall, please contact box office on (02) 8239 2211 or 1300 448 849 (Mon–Fri, 9.30am–4.30pm) for further details and bookings and refer to their website for more information regarding the Auslan Tours.

Precinct Transfer Shuttle Buses are not accessible. However, ticketholders requiring accessible transport between precincts can request this at the Macquarie Street bus stop (marked on the map) or at the Carriageworks Visitor Services Desk.

Will I need to queue to access buildings?

There will be queues to enter some of the most popular Sydney Open buildings. Look for the ‘Lines expected’ icon on building pages to help you plan your day. The Sydney Open app and our Twitter feeds will have live reports on the day, follow @sydneyisopen and @sydlivmus to stay up to date on queues and waiting times. Sydney Living Museum Members will have priority access at key buildings.

VIP wristband holders will enjoy priority entry to all sites on the program on Sunday 5 November. Please note that short wait times may still apply for some buildings.

What are the best travel options during the event?

Check our Plan Your Weekend page for public transport and other great tips to help you get to Sydney Open.

Many sites are within walking distance of each other.

Sydney Open Precinct transfer shuttle buses will be transferring visitors from the CBD to Eveleigh throughout the day. Wait times are anticipated to be no longer than 20-30 minutes. Shuttle bus route and stops will be available online shortly and in print on the map available for collection across sites on Sunday.

What should I bring with me?

Water, sunscreen and hat, wet-weather gear (just in case), snacks, camera and a fully charged mobile phone with the Sydney Open app. Don’t forget to wear your Sydney Open wristband and bring your printed Sydney Open map and itinerary. Maps will also be available at all buildings on the day.

Add to that – your friends, positive energy and infectious curiosity.

For tips on getting the most out of your Sydney Open, check out the Plan Your Weekend page on our website. Follow us on social media and download our Sydney Open app, so you don’t miss a moment.

Competitions

Share & Win

Share your photographs from this year’s Sydney Open on Instagram and Twitter, using the hashtag #sydneyisopen, for the chance to win great prizes. Entries open at 8.00am AEDT on 04/11/17 and close at 11.59pm AEDT on 5/11/2017. 

More information

How do I hear about future Sydney Open events?

Sign up for the Sydney Living Museums eNews to hear about future Sydney Open events, and discover a whole new world of happenings and exhibitions throughout the year across our 12 beautiful historic properties. Sign up now!

How do I contact Sydney Open?

For ticketing inquiries, contact Sydney Living Museums Box Office on (02) 8239 2211 or 1300 448 849 (Mon–Fri, 9.30am–4.30pm).

For media inquiries, contact the Sydney Living Museums Media Team on (02) 8239 4516, or email media@sydneylivingmuseums.com.au

For Sydney Living Museums general inquiries, contact reception on (02) 8239 2288, or info@sydneylivingmuseums.com.au (Mon–Fri, 9.30am–4.30pm).