FAQs

About the event

What is Sydney Open?

Presented by Sydney Living Museums (SLM), Sydney Open unlocks the doors to some of the city’s most important, inspiring and intriguing buildings and spaces. Focusing on Sydney’s CBD and surrounds, step inside over 60 buildings and explore their architecture, history, heritage, and discover their many stories.

When is Sydney Open?

Sydney Open happens once a year - so don’t miss out!

Friday 2nd of November - VIP Event

Saturday 3rd of November - Focus Tours

Sunday 4th of November - Sydney is Open! Pass holders go behind the scenes at over 40 buildings.

What is a Sydney Open Pass?

The Sydney Open Pass is your key to the city, unlocking over 40 buildings and spaces throughout the Sydney’s CBD.

Most Sydney Open Pass buildings and spaces open from 10am (first entry) to 4pm (last entry) on Sunday 4 November. Some are only open for part of the day, so check individual building pages for details – paying special attention to last entry times.

Please note that all Sydney Open Pass holders are required to collect their Sydney Open Pass wristbands at any one of our wristband collection locations, prior to visiting any of the site. Wristbands must be displayed upon entry into each site. See below for more information.

What are Focus Tours?

Held on Saturday 3 November, Focus Tours are behind-the-scenes guided tours. From the bell tower of St James’ Church, to the restored Georgian townhouses of Dawes Point, these specially curated Focus Tours with expert guides will extend your Sydney Open experience and deepen your understanding of our city. No wristbands are required for the Focus Tours, however your Focus Tour e-ticket must be displayed or printed and shown upon entry to your Focus Tour.

Can I book a Focus Tour separately?

Yes, Focus Tours can be booked separately to the Sydney Open Pass.

How many Focus Tours can I book into?

You can book into as many Focus Tours as you can schedule into your day. However, for each Focus Tour you wish to attend there is a maximum of up to two (2) tickets that you can purchase per transaction. This is so more people can enjoy these very limited capacity tours.

If you plan to purchase tickets across a number of Focus Tours please be mindful of the start and finish times of each tour, noting that some tours may require that you to arrive 15 minutes before the tour is due to start. Plan your Saturday accordingly and allow enough time to travel between Focus Tour sites.

How can I find out more about the Sydney Open program?

This website will be updated regularly in the lead-up to the Sydney Open weekend of 3-4 November 2018. Find information about buying tickets, buildings and spaces on the Sydney Open program, including history, maps, special offers and competitions.

Follow us on social media to stay in the loop. Follow @sydneyisopen on Instagram and Twitter or follow @sydlivmus on Facebook and don’t forget to tag #sydneyisopen to be part of the conversation.

Download the Sydney Open mobile app, available for Android and iOS. The app is a great way to plan your Sydney Open Pass day (Sunday 4 November): mark your favourite buildings to create a personal itinerary, locate them on the map, review our newly developed trails, set reminders for drop-in talks and tours and get real-time updates about crowds and queues at the venues.

How can I volunteer?

Sydney Open is supported by an amazing group of over 400 volunteers. Get involved or find out more.

Tickets

What are the prices?

A Sydney Open Pass gives you access to over 40 buildings and spaces on Sunday 4 November. Please note that it is important to collect your Sydney Open Pass wristbands prior to visiting any of the sites. Wristbands must be worn on the day for entry into sites. Ticket options and prices include:

  • Adult Pass, $49

  • Concession Pass, $44

  • Member Pass, $39

  • VIP Pass, $195

  • Individual Membership Bundle, $99

  • Household Membership Bundle, $198

  • Children 5 and under are free for the Sunday 4 November event and do not require a Sydney Open pass. They must however, be accompanied by an adult with a Sydney Open Pass.

Tickets for the Focus Tours on Saturday 3 November are $49 for all participants. No wristbands are required for Focus Tours as you will receive an e-ticket via email.

Please note: Terms & Conditions apply when booking Sydney Open tickets.

Booking Fees

Please note: Booking fees apply on all ticket transactions. This booking fee contributes to ticketing services and administrative costs.

Sydney Open Pass wristband postage delivery or pick up?

To avoid queues, we recommend you purchase tickets online prior to the Sydney Open weekend and select postage delivery of your Sydney Open Pass wristbands (Sunday 4 November). Postage is within Australia only and costs $5.50 with an estimated delivery time of approximately 5 working days. Postage closed Tuesday 23 October. However you can choose to pick up your wristbands at any one of our wristband collection locations.

Is there a cut off for postage delivery of Sydney Open Pass wristbands?

Yes. Due to postage delivery times, the option to have wristbands posted will end 5pm Tuesday 23 October. After this date, Sydney Open Pass wristbands must be collected in person at the Museum of Sydney or Hyde Park Barracks Museum in advance or on Sunday 4 November.

Where do I pick up my Sydney Open Pass wristbands?

As soon as you have purchased your Sydney Open Passes you may collect your wristbands in advance from the Museum of Sydney and Hyde Park Barracks Museum, from 10am until 5pm daily.

On Saturday 3 November you can collect your wristbands from Museum of Sydney or the Hyde Park Barracks Museum, from 10am until 5pm.

On Sunday 4 November you can collect them from Museum of Sydney or the Hyde Park Barracks Museum, from 9am until 4pm, or The Mint from 9am until 1pm.

Focus Tour bookings (for Saturday 3 November) do not require a wristband. Your booking and details will be confirmed at the time of your purchase and you will be issued with an email receipt that you should bring with you to the tour. You will also receive an email closer to the event reminding you of meeting locations, any additional Focus Tour details, and visitor requirements.and of your meeting location.

What will my Sydney Open Pass wristband look like?

Your Sydney Open Pass for Sunday 4 November will be a white wristband for Sydney Living Museum Members, a pink wristband for Adult and Concession Pass holders, and a blue wristband for VIPs. Your wristband must be worn on the day to gain entry into site and so our volunteers and guides can recognise you.

Can I purchase Sydney Open Passes during the Sydney Open weekend?

Yes, Sydney Open Passes can be purchased online until 4pm on Sunday 4th of November. Wristbands will still need to be collected from one of our collection points.

Sydney Open Passes can also be purchased in person:

I’m a Sydney Living Museums Member – how do I purchase a Sydney Open Member Pass?

Purchase your Sydney Open Passes online or in person during the Sydney Open weekend. Members receive a discounted pass that allows priority access at some of our most popular buildings. At checkout you will be asked to enter your membership number, which is located on your membership card.

As a Sydney Living Museums member what benefits will I get on the day?

Priority access to some of the most popular buildings. These include:

Recharge with a complimentary tea & coffee at the Members & VIP area at The Mint, on Sunday 4 November, open 8.30am-4pm.

Enjoy a 10% discount at No.10 Store (open 8am – 3pm), No. 10 Bistro (open 12pm-3pm), located at The Mint and the Espresso Cart No. 37 Phillip (open 8:30am-4pm) located at the Museum of Sydney.

A 15% discount on your stay at The Grace Hotel.*

*The Grace Hotel is offering members a 15% discount off best available rates to when they purchase tickets for Sydney Open 2018.  The discount would be valid for Friday 2 November, Saturday 3 November and Sunday 4 November 2018.

I purchased a Sydney Open Membership bundle. Will my membership and Sydney Open Member Pass(es) arrive together?

The membership bundle consists of two separate products sold together at a special discounted rate. These include:

  • A Sydney Living Museums Individual 12-month membership and a 1 x Sydney Open Member Pass; or

  • A Sydney Living Museums Household 12-month membership and 2 x Sydney Open Member Passes.

Every Sydney Living Museums membership is processed at Sydney Living Museums Head Office and will be posted to the address provided.

Sydney Open Member Passes are managed separately from memberships and cannot be combined into the same package.

If you purchased postage, your Sydney Open Member Pass(es) (wristbands) will arrive in their own envelope, separate from the membership.

If you didn’t purchase postage, you can collect your Sydney Open Pass(es) (wristbands), in the lead-up to the event or during the event weekend at Hyde Park Barracks Museum or the Museum of Sydney.

I haven’t received my wristband in the post or I have lost my wristband. What do I do?

If you have not received or have lost your wristband, contact Sydney Living Museums Bookings prior to the event on (02) 8239 2211(Mon–Fri, 9.00am-5.00pm).

On Sunday 4 November our friendly staff at the Museum of Sydney and Hyde Park Barracks Museum will be there to assist with your inquiries.

I didn’t receive my wristbands in the post – am I eligible for a refund on postage?

If you paid a postage fee but have not received your wristbands by 1 November, please contact the Sydney Living Museums Bookings to discuss a refund of the postage fee – by phone 02 8239 2211 (Mon-Fri, 9.00am-5.00pm), or email bookings@slm.com.au

I can no longer attend Sydney Open or my Focus Tour. What do I do?

Unfortunately there are no refunds on Sydney Open or Focus Tour purchases, but they are transferable – so if you’ve bought a Pass and can’t attend, make a gift of it to friends or family!

I missed my Focus Tour – am I eligible for a refund?

There are no refunds on Focus Tour bookings for late arrival. If your tour was cancelled, you’ll receive a full refund after 4 November 2018.

Sydney Open Pass holder info: Sunday 4 November

What level of fitness is required to take part?

Sydney Open is a self-guided experience. You are advised to plan your day according to your interests and level of fitness. Each building and space on the Sydney Open program is unique, with a different form of access and points of interest. For more information about specific sites, we recommend you check the building pages on our website.

Will there be tours or guides?

Many buildings on the program will offer tours and talks throughout the day. We recommend you check the building pages on our website, or on the Sydney Open app, for details and updates closer to the event. Please note that talks and tours on Sunday 4 November are offered on a drop-in basis until they reach capacity. You cannot book these tours, so arrive early to avoid missing out.

Am I allowed to take photos inside the buildings?

Sydney Open is a great opportunity to get some fantastic snaps of Sydney’s unique architecture and design. Most of the Sydney Open buildings and spaces allow photography; however, we recommend you check individual building pages for any restrictions on photography, and refer to your Focus Tour details and guides.

We’d also love to see your photos throughout the weekend. Share them on Instagram, Twitter and Facebook using our official hashtag #sydneyisopen and mention @sydneyisopen and @sydlivmus for your chance to go into our Share and Win competition.

Is there access for people with a disability?

Accessibility icons are displayed on relevant building pages, on the Sydney Open app, downloadable and printed maps. These icons indicate that the site has accessible facilities and an accessible entrance. Additional information can be located on individual building pages under ‘Need to Know’. A couple of buildings and spaces have limited access with specific information about what this access entails.

Due to the nature of the building or space, some Focus Tours require a certain level of mobility or fitness. Please review the ‘Visitor Requirements’ on individual Focus Tour pages to check if the tour suits you before booking.

Holders of a Companion Card are eligible for a free ticket for one companion. Acceptance of a Companion Card does not indicate that an event or venue is accessible. Companion Card holders must refer to the details on the building pages and contact Sydney Living Museums Bookings (02 8239 2211) before purchasing a ticket in order to check accessibility and arrange an additional ticket.

Auslan and Braille tours are available at Sydney Town Hall, please contact Bookings on (02) 8239 2211 or 1300 448 849 (Mon–Fri, 9.30am–4.30pm) for further details and bookings and refer to their website for more information regarding the Auslan Tours.

Will I need to queue to access buildings?

There will be queues to enter some of the most popular Sydney Open buildings. Look for the ‘Lines expected’ icon on building pages to help you plan your day. The Sydney Open app and our Twitter feeds will have live reports on the day, follow @sydneyisopen and @sydlivmus to stay up to date on queues and waiting times. Sydney Living Museum Members will have priority access at key buildings.

VIP wristband holders will enjoy priority entry to all sites on the program on Sunday 4 November. Please note that short wait times may still apply for some buildings.

What are the best travel options during the event?

Check our Plan Your Weekend page for public transport and other great tips to help you get to Sydney Open.

Many sites are within walking distance of each other.

What should I bring with me?

Water, sunscreen and hat, wet-weather gear (just in case), snacks, camera and a fully charged mobile phone with the Sydney Open app. Don’t forget to wear your Sydney Open wristband and comfortable walking shoes.

Is there a map?

Printed maps will be available at all buildings on the event day (Sunday 4 November). A downloadable map will be available on the website in the lead up to the event, and all ticket holders will be notified when this becomes available.

For tips on getting the most out of your Sydney Open, check out the Plan Your Weekend page on our website. Follow us on social media and download our Sydney Open app, so you don’t miss a moment.

Where can I find food options on the day?

Enjoy light snacks or sit-down meals at The Mint and the Museum of Sydney, you can find out more here. You can check out individual building pages to review cafe and menu options.

Competitions

Golden Ticket

Purchase any Sydney Open Pass (Adult, Concession, Member, VIP, Individual or Household Membership Bundle) by 14 October 2018 for your chance to go into the draw for Golden Tickets to The Tank Stream tours.

Every Sydney Open Pass purchased is eligible to be counted as an entry, so the more you purchase the greater your chances! Members will be counted twice.

When purchasing your Sydney Open Pass (Sunday 4 November), simply select Yes to enter the Tank Stream Ballot during the purchasing process.

Winners will receive two tickets to The Tank Stream tours.

See full terms and conditions.

More information

How do I hear about future Sydney Open events?

Sign up for the Sydney Living Museums eNews to hear about future Sydney Open events, and discover a whole new world of happenings and exhibitions throughout the year across our 12 beautiful historic properties. Sign up now!

How do I contact Sydney Open?

For ticketing inquiries, contact Sydney Living Museums Bookings on (02) 8239 2211 or 1300 448 849 (Mon–Fri, 9.00am–5.00pm).

For media inquiries, contact the Sydney Living Museums Media Team on (02) 8239 4516, or email media@slm.com.au

For Sydney Living Museums general inquiries, contact reception on (02) 8239 2288, or info@slm.com.au (Mon–Fri, 9.30am–4.30pm).

How can I support Sydney Open?

Sydney Open is presented each year by Sydney Living Museums (SLM). If you would like to support our work of heritage conservation across 12 of New South Wales’ most important heritage sites, you can easily make a gift when you purchase a Sydney Open City Pass or Focus Tour. Simply select ‘donation’ and add your gift. All gifts over $2 are tax deductible. Thank you for your generous support.